Frequently Asked Questions (FAQs)
1. What products do you offer?
At The Peel King, we specialize in high-quality pizza oven accessories. Our product range includes pizza peels, baking stones, pizza cutters, oven brushes, temperature gauges, and other essential tools for making the perfect pizza at home.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders to Australia. No minimum purchase is required—just shop and enjoy fast, free shipping on all our products.
3. How long does shipping take?
Orders are typically processed within 1-2 business days. After processing, you can expect your order to arrive within 5-7 business days, depending on your location.
4. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, as well as PayPal for your convenience.
5. Can I return or exchange a product?
Yes, if you’re not satisfied with your purchase, you can return or exchange it within 30 days of receipt. The product must be unused, in its original packaging, and in the same condition you received it. Please see our Refund Policy for more details.
6. How do I return an item?
To initiate a return, please contact our customer service team at contact@thepeelking.shop. They will provide you with return instructions and a return shipping label if applicable.
7. When will I receive my refund?
Refunds are typically processed within 5-7 business days of receiving the returned product. The refund will be issued to your original payment method. Please note that it may take an additional few days for your bank or card issuer to process the refund.
8. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the courier’s website.
9. What should I do if I receive a damaged or defective product?
If your product arrives damaged or defective, please contact us immediately at contact@thepeelking.shop with your order details and a photo of the damaged item. We will resolve the issue as quickly as possible by offering a replacement or refund.
10. Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible at contact@thepeelking.shop. We will do our best to accommodate your request, but once an order has been processed or shipped, changes may no longer be possible.
11. Do you ship internationally?
Currently, we ship to Australia with free shipping. We are working to expand our shipping options to other countries in the near future. Stay tuned!
12. How do I contact customer support?
You can reach our customer support team by emailing us at contact@thepeelking.shop or calling us at +61 3 9428 6519. We are happy to assist with any questions or concerns you may have.